for founder & store ops leaders scaling specialty retail

🔑 grab THE steps of service playbook

i’ve seen way too many retailers where store #1 has incredible service,
then store #6 feels like a completely different company.

the problem isn't talent.

the problem is that nobody documented what exactly is "great" service.

so i documented exactly how the best brands solve this
and engineered an ai prompt so you can too.

what you’re about to get:

→ steps of service swipe file: how 5 world-class brands engineer consistent cx

→ an ai prompt to create a custom steps of service draft for your brand in minutes

→ the missing layer: steps alone don't work. i’ll tell you exactly what else you need for it to work.

sign up below for

p.s. if you think telling employees to "be positive" is enough, i'm positive you need this playbook 😏